win 9 Privacy Policy – How Your Personal Data Is Handled
At win 9, we take the privacy of every Filipino member seriously. This Privacy Policy explains what personal information we collect when you use win9.one, how we use it, who we may share it with, and what rights you have over your own data. By creating an account or continuing to use our platform, you agree to the practices described here. If you have questions, our FAQ page covers the most common privacy-related topics in plain language.
What Information We Collect and Why
A clear breakdown of the personal data win 9 gathers and the purpose behind each category.
Account Registration Data
When you sign up on win9.one, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement for gaming in the Philippines, and ensure that only one account is registered per person. Your date of birth is used strictly for age verification and is never shared with advertisers or marketing partners. We may also ask for your residential address in the Philippines to comply with applicable know-your-customer requirements. All registration data is stored securely and accessed only by authorised win 9 staff when necessary.
Payment and Transaction Records
To process deposits and withdrawals in Philippine pesos (PHP), win 9 collects payment method details such as e-wallet identifiers, bank account references, and transaction amounts. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through encrypted, compliant payment gateways. Transaction records are retained as required by Philippine financial regulations and are used to resolve disputes, detect fraud, and produce account statements on request. Your payment history within win 9 is visible to you at any time through your account dashboard. We will never use your payment details for any purpose other than processing your requested transactions and meeting our legal obligations.
Device and Usage Information
When you access win 9 through a browser or the mobile app, we automatically collect technical data including your device type, operating system, browser version, IP address, and session timestamps. This information helps us optimise the platform for Filipino players using a wide range of Android and iOS devices, diagnose technical issues quickly, and detect unusual login patterns that may indicate unauthorised access. Usage data such as pages visited, games launched, and features interacted with is analysed in aggregate to improve the overall experience. We do not use device data to build individual advertising profiles or sell it to third-party data brokers. Location data at the city or region level may be inferred from your IP address solely for fraud prevention and regulatory compliance purposes.
Support and Communication Records
Any messages you send to the win 9 support team — whether through live chat, email, or an in-platform contact form — are stored so that we can track the progress of your query and provide consistent follow-up. These records help us identify recurring issues, improve our help documentation, and train support staff to serve Filipino members better. Communication records are retained for a reasonable period after your query is resolved and are accessible only to authorised support personnel. We will occasionally send you transactional emails such as deposit confirmations, withdrawal notifications, and security alerts — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to promotional communications, you can withdraw that consent at any time through your account settings.
Identity Verification Documents
To comply with anti-money laundering regulations applicable in the Philippines, win 9 may request a copy of a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card when you reach certain withdrawal thresholds or when our compliance team flags a review. These documents are processed through a secure verification workflow and are not stored longer than required by law. Verification documents are never shared with third parties except where required by a lawful order from a Philippine regulatory or law enforcement authority. If your verification is successful, the document images are archived in an encrypted store with strictly limited access. You will be notified by email when a document review is initiated and when it is completed.
Responsible Gaming Self-Assessments
If you use the tools available on our Responsible Gaming page — such as deposit limits, session reminders, or self-exclusion requests — the preferences and responses you provide are stored as part of your account profile. This data is used exclusively to enforce the limits you have set and to flag accounts that may benefit from additional support, in line with our duty of care to Filipino players. Responsible gaming data is treated with the highest level of confidentiality and is never used for marketing segmentation or shared with third parties. Staff who access this data are bound by strict internal confidentiality policies. You can review or update your responsible gaming settings at any time by visiting the dedicated page or contacting our support team.
Your Rights as a Filipino Member
Under applicable Philippine data privacy law, you have clear rights over the personal information win 9 holds about you.
Right to Access and Correction
You have the right to request a copy of the personal data that win 9 holds about you at any time, and we will provide this within a reasonable timeframe. If any of your information is inaccurate or out of date — for example, a change of mobile number or residential address in the Philippines — you can update most details directly through your account settings, or contact support for assistance with fields that cannot be self-edited. We will correct verified inaccuracies promptly and notify you once the update has been applied. Requests for data access are processed free of charge for one copy per year; additional copies may incur a reasonable administrative fee. If you believe win 9 is holding data about you that you did not provide and cannot account for, please raise this with our support team immediately.
Right to Erasure and Objection
You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. Where we are required by law to retain data, we will inform you of the applicable retention period and ensure the data is not used for any other purpose during that time. You also have the right to object to the processing of your data for direct marketing purposes — if you have previously opted in to promotional emails from win 9, you can withdraw that consent at any time and we will stop sending marketing communications within a reasonable period. Requests for erasure or objection should be submitted through the support team, and we will acknowledge your request within five business days. Please note that requesting erasure of your account data will result in the permanent closure of your win 9 account.
Data Sharing and Third Parties
win 9 does not sell your personal data to third parties under any circumstances. We share data only with carefully selected service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — and only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable Philippine data privacy standards and are prohibited from using it for their own purposes. We may also disclose data to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by a lawful order. Any international transfer of data is subject to appropriate safeguards to ensure your information receives a level of protection consistent with Philippine law.
Cookies and Tracking Technologies
win 9 uses cookies and similar technologies to keep you logged in between sessions, remember your platform preferences, and analyse how different features are used across the site. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to log in and play. Analytical cookies help us understand which parts of the site Filipino members find most useful, allowing us to prioritise improvements — these can be declined through your browser settings without affecting core functionality. We do not use third-party advertising cookies or allow external ad networks to place tracking technologies on win9.one. A full list of the cookies we use and their purposes is available on request from our support team.
Still Have Questions About Your Privacy?
Our FAQ has plain-language answers to the most common data and account questions. If you are ready to get started, creating a free win 9 account takes just a few minutes.